10 Reasons to Finance Your Phone System
By Dan Timmer, Strategic Marketing Director, GreatAmerica Leasing One important decision business owners need to make when selecting a phone system is how to pay for it. They can use their available...
View ArticleCall Recording – Review and Scoring Can Improve Business Performance
Call Recording – Review and Scoring Can Improve Business Performance Nearly everyone who uses call recording in their contact centers and general business operations understands its day-to-day value...
View ArticleCall Recording – Self Evaluation of Performance and Goals
In our most recent entry, we discussed using call recording, evaluation and review to improve processes and overall performance in the contact center. Here we will take that one step further:...
View ArticleCall Recording is Valuable, but Don’t Forget Live Monitoring Too
Awareness of policy is one thing. Consistency of action is something completely different. As a contact center manager, you’re responsible for making sure your agents know the rules, regulations,...
View ArticleHorror stories from lightning strikes and electrical damage can be avoided…
And your communications system and its users don’t have to be stalked by a high-voltage menace. Lightning crackles and crashes. Wind yowls through the trees and eaves. Thunder booms. Children hide...
View ArticleGiving Thanks for Our Business Partners
A tribute to the industry leaders who provide premium technologies, acumen and choice to complement Toshiba IP telephony solutions Our R&D team has developed some of the industry’s most acclaimed...
View ArticleImagine your best eCommerce presence
EYEMAGINE can make it happen. When notable brands such as HP, TOYOTA and Disney want an eCommerce presence that attracts and engages visitors, offers a rich user experience, and converts...
View ArticleWhat Happens When Everyone in Your Organization Goes Wireless?
By Kelly Myers, Senior Director Marketing, Jabra North America A lot has been made of “mobility in the enterprise,” describing how we’ve now got the tools to be as productive outside the office as we...
View ArticleNew Phone System? Don’t Wait — Lease!
By Bryan Spence Businesses that need telephone systems will often put off the decision for months or even years, waiting for “when the time is right.” For some, this means when business picks up; for...
View ArticleThree Tips to Ensure That Leasing Your New Business Telephone System Comes...
By Chris Prevenas Unlike surprise parties and winning the lottery, surprises at work usually aren’t people’s favorite things. Do you remember the last good surprise you got at work? It...
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